bigHead Bonding Fasteners has introduced a new website navigation – designed to help customers reach the outcomes they need as quickly as possible.
Alongside offering solutions to composite fastening queries, the team constantly monitors the questions asked by customers in terms of project stage and complexity. This provides the feedback needed to offer advice in the clearest way possible. Enquiries invariably have different levels of complexity, and the new website menu now reflects these in providing three clearly defined strands of composite fastening advice as described below.
Products: Listing all bigHead standard products with images and comprehensive, downloadable technical data sheets.
Bespoke: If a solution cannot be found amongst the standard products there is a bespoke service. This entails a comprehensive a five-step process in which bigHead engineers work with the customer to define the requirement in detail. A fastening solution is designed and developed for sample or prototype, and delivered once approved.
Guidance: Here bigHead engineers work with customers from the very beginning of a project, detailing the application from the outset. To start the process, over twenty different fastening configurations are described on the website. These will give the customer an insight into the many different options available for fastening. bigHead engineers talk with design, manufacturing, and assembly stakeholders to eliminate uncertainty throughout the scope of the project and to focus on the details essential for success.
bigHead’s aim is to create a navigation system that feels natural, intuitive and efficient, putting customers in control of their journey through the website, saving time and reducing frustration. The team welcomes feedback on the new layout.
Website: www.bigHead.co.uk